Errors and Solutions

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Timer Pro Error :    429 - Cannot Create Object

Possible Cause(s):    

• Activex component(s) not registered

• User is not local Administrator to Machine

• Windows Vista/7 User Account Control is on

• Excel is not installed

• Windows 7 Compatibility Assistant may be blocking install (see pic below)

Solution(s):

•  Log in as Local Administrator

•  Disable User Account Control  (link)

•  Disable Windows 7 Compatibility Assistant (link)

•  Make sure Microsoft Office Excel is installed

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Timer Pro Error :    75 - File/Path Access Error

Possible Cause(s):

• User may not have read/write access to the c:\timerpalm directory.

• User may not have read/write access to local user directory (example ‘My Documents’)

Solution(s):

• IT Ad

• ministrator should give read/write privileges to the c:\timerpalm sub directory

• IT Administrator should give read/write privileges to local user directory _________________________________________________________________________________________________

Timer Pro Error :    No Timer Pro Icons created on Desktop

Possible Cause(s):

• IT Administrator installed timerpro using an account different from User’s account.

• User does not have privileges to install timerpro

Solution(s):

• Have IT Administrator give access to User to install timerpro

• IT Administrator should give read/write privileges to the c:\timepalm sub directory

• If Icons still do not appear after install IT should log on to the user’s account and add:

1. Shortcut of file c:\timerpalm\timerpropc.exe as ‘Video Timer Pro’ to Desktop

2. Shortcut of file c:\timerpalm\tproprof.exe as ‘Timer Pro’ to Desktop

3. Shortcut of file c:\timerpalm\tpro.exe as ‘Process Analysis’ to Desktop

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Timer Pro Error :    76 - Path not Found

Possible Cause(s):

• Timer Pro Demo download clicking on Video Timer Pro may get this error

• Trying to save Applet Studies in folder other than the Applet directory

Solution(s):

• Bug Fix: Download the latest Timer Pro Demo install from acsco.com

• Save Applet studies in the same directory as Applet application

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Timer Pro Error :    Root Element Missing

Possible Cause(s):

• Timer Pro may have a corrupted configuration file. 

Solution(s):

• Delete all the files with an .XML extension in the following directory:

c:\Users\Public\Documents\Applied Computer Services\*.XML

This should clear up the ‘Root Element Missing’ Error

Version 11 License Timeout Error

Possible Cause(s):

• Local IT department has end user machine firewalled from internet

• Local IT department has black-listed everything but trusted sites

• No internet connection (stand alone)

• Proxy Server for this machine not configured

Solution(s):

• IT to Remove internet firewall restriction (if only temporarily)

• IT to white-list: acssupport.acsco.com (198.251.67.187)

• Insure machine can ping:  acssupport.acsco.com

• Configure Proxy Settings to allow Port 80 connections

In Internet Explorer go to Tool/Options and Select the ‘Connections’ Tab:

Select ‘LAN Settings’ and check ‘Use a proxy server for your LAN’:

Enter correct Proxy Server Address and Port information and click Ok.

If you have an advanced proxy server setup clicked ‘Advanced’ and enter a HTTP Server: